I have had numerous problems with service after the sale, primarily delivery. We are now on our 4th call for delivery of an item (due to damage and missing parts). Almost every scheduled time has been significantly late and none of our requests for specific time frames were honored.
After a good in-store experience we now are going to write an extremely negative review due to the above issues. We will not recommend nor ever purchase at your store again.
Additionally, it has been proposed that the damaged furniture be repaired and redelivered. We paid for new furniture and that proposal is unacceptable.
This person wrote the review because of problem with delivery of furniture from Bob Mills Furniture. Reviewer claimed that he or she wants Bob Mills Furniture to read this review and look into the issue (if any).
The most disappointing in user's experience was customer solution. Author liked the most sales reps and sales rep. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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