I bought 2 mattresses, 2 protectors (very expensive ones), & 3 expensive pillows. The salesman said you could get up to one replacement on protectors. They were both expensive, within $20 if each other. The less expensive is covered in “little balls” all over it. I...Read more
When my bedroom suite was delivered it was missing some pieces. The service men that put the bed together just threw it together. I have a bed with the drawers in the foot broad they didn't put the rails on the drawers to keep them in place so the drawers are just...Read more
We bought a sofa and loveseat set about 2 1/2 weeks ago. They had the sofa in stock so we loaded it up and took it home that day. We were told the loveseat would be ready to pick up in 6 days(a Friday). Well Friday came around and no call. So I call and they tell me...Read more
Bob Mills Furniture - Great
Jeremy was my salesperson .He was so nice not at all pushy. It was a pleasure and I bought the most beautiful bedroom set in clearance. I recommend that store and the salesman. Jeremy
Bob Mills Furniture - POOR QUALITY AND POOR SERVICE
Purchase a sectional 8 months ago the cushions are flat and there’s a hole on the chaise. I’ve contacted service, store, & warranty managers No one is willing to help....
in the last week I Spent $3300 on a Franklin Duke Power sofa, Franklin Duke recliner, sofa table, Elements Beckett storage bed & night stands. The storage bed was put together very rushed poorly by Bob Mills delivery team which resulted in drawer track breaking on the...Read more
Bought a Flex Steel leather recliner plus the protection plan. The leather was dyed and not sprayed but the color in places started fading from brown to reddish brown. The warranty for the covering had exceeded the one year by just a few days so it wasn't covered by...Read more
We bought a supposed leather sectional from the OKC location. Immediately started having issues with it cracking. We actually spent additional money to upgrade to what we thought was top of the line material. I have called repeatedly and always told I have to pay for...Read more
Totally dissatisfied with the lies , false advertising and bait n switch tactics of Bob Mills! Spent half a day visiting with there sales guy selecting over $3400 worth of merchandise being led to believe we would get a $499 value tv thrown in with the deal. SALES...Read more
Purchased a $7000 mattress with mood base which was another $1000. Told we had 90 nights to try it out. The bed left my husband and I with severe neck and back pain. Long story short: They offer a 90% return policy. In other words, you can exchange the mattress for a...Read more
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