Terrible service. Bought a sofa and a love seat 11 days ago. Delivery date was set for today. NOBODY contacted me or my husband about the delivery time. Yesterday when I called Jason who sold us the set, he said he would check the delivery tomorrow. So I am calling...Read more
We looked everywhere and were recommended to Bob Mills. Checked it out, had a good salesman. Worked well with us, except for the lack of clear communication on when our furniture would be delivered to our home. So far, love the motion furniture. Was irritated that it...Read more
- Delivery people
I didn't like
- Lack of clear communication
- Customer solution
- Delivery schedule
Bob Mills Furniture - Crap quality
Don’t bother buying from them. They screwed up our sectional three time (taking 6 months to finally replace) and tonight, the $2000 exchange replacement/leather upgrade broke. We have had this one 3 months. Spend your money elsewhere.
Aug I bought two theatre chairs. When delivered one was already broken. They took it back and I got a recliner. Then in january i started having trouble with the stuffing ok for 4 months this issue has been going on so in real since i had the furniture for 4 months...Read more
I bought 2 mattresses, 2 protectors (very expensive ones), & 3 expensive pillows. The salesman said you could get up to one replacement on protectors. They were both expensive, within $20 if each other. The less expensive is covered in “little balls” all over it. I...Read more
When my bedroom suite was delivered it was missing some pieces. The service men that put the bed together just threw it together. I have a bed with the drawers in the foot broad they didn't put the rails on the drawers to keep them in place so the drawers are just...Read more
We bought a sofa and loveseat set about 2 1/2 weeks ago. They had the sofa in stock so we loaded it up and took it home that day. We were told the loveseat would be ready to pick up in 6 days(a Friday). Well Friday came around and no call. So I call and they tell me...Read more
Bob Mills Furniture - Great
Jeremy was my salesperson .He was so nice not at all pushy. It was a pleasure and I bought the most beautiful bedroom set in clearance. I recommend that store and the salesman. Jeremy
Bob Mills Furniture - POOR QUALITY AND POOR SERVICE
Purchase a sectional 8 months ago the cushions are flat and there’s a hole on the chaise. I’ve contacted service, store, & warranty managers No one is willing to help....
in the last week I Spent $3300 on a Franklin Duke Power sofa, Franklin Duke recliner, sofa table, Elements Beckett storage bed & night stands. The storage bed was put together very rushed poorly by Bob Mills delivery team which resulted in drawer track breaking on the...Read more
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