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Terrible service. Bought a sofa and a love seat 11 days ago. Delivery date was set for today. NOBODY contacted me or my husband about the delivery time. Yesterday when I called Jason who sold us the set, he said he would check the delivery tomorrow. So I am calling...
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1.1
#1289940
We looked everywhere and were recommended to Bob Mills. Checked it out, had a good salesman. Worked well with us, except for the lack of clear communication on when our furniture would be delivered to our home. So far, love the motion furniture. Was irritated that it...
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2.8
I liked
  • Delivery people
  • Salesman
I didn't like
  • Lack of clear communication
  • Customer solution
  • Delivery schedule
#1273267
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Bob Mills Furniture - Crap quality

Don’t bother buying from them. They screwed up our sectional three time (taking 6 months to finally replace) and tonight, the $2000 exchange replacement/leather upgrade broke. We have had this one 3 months. Spend your money elsewhere.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1253078
Aug I bought two theatre chairs. When delivered one was already broken. They took it back and I got a recliner. Then in january i started having trouble with the stuffing ok for 4 months this issue has been going on so in real since i had the furniture for 4 months...
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1.5
Product
#1244643
I bought 2 mattresses, 2 protectors (very expensive ones), & 3 expensive pillows. The salesman said you could get up to one replacement on protectors. They were both expensive, within $20 if each other. The less expensive is covered in “little balls” all over it. I...
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1.5
#1235619
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
Bob Mills Furniture - Very disappointed
When my bedroom suite was delivered it was missing some pieces. The service men that put the bed together just threw it together. I have a bed with the drawers in the foot broad they didn't put the rails on the drawers to keep them in place so the drawers are just...
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2.3
#1234290
We bought a sofa and loveseat set about 2 1/2 weeks ago. They had the sofa in stock so we loaded it up and took it home that day. We were told the loveseat would be ready to pick up in 6 days(a Friday). Well Friday came around and no call. So I call and they tell me...
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Bob Mills Furniture - Great

Jeremy was my salesperson .He was so nice not at all pushy. It was a pleasure and I bought the most beautiful bedroom set in clearance. I recommend that store and the salesman. Jeremy
#1200068
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Bob Mills Furniture - POOR QUALITY AND POOR SERVICE

Purchase a sectional 8 months ago the cushions are flat and there’s a hole on the chaise. I’ve contacted service, store, & warranty managers No one is willing to help....
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
#1193187

Contact Bob Mills Furniture

Mailing Address:
Bob Mills Furniture
6000 Spur 327
Lubbock, Texas 79424
United States
Phone:
(806) 771-6300
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Bob Mills Furniture purchase - poor quality/no resolution
Bob Mills Furniture purchase - poor quality/no resolution
Bob Mills Furniture purchase - poor quality/no resolution
Bob Mills Furniture purchase - poor quality/no resolution
in the last week I Spent $3300 on a Franklin Duke Power sofa, Franklin Duke recliner, sofa table, Elements Beckett storage bed & night stands. The storage bed was put together very rushed poorly by Bob Mills delivery team which resulted in drawer track breaking on the...
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Anonymous
Taminca Dpann

This is the “WORST” company I’ve ever dealt with, I’ve had my sectional for 8 months the cushions are flat and I have a hole in the Chaise that according to their repair man...

2.5
I liked
  • Salesman
I didn't like
  • Quality of furniture
  • Service after the sale
#1182428