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Went in to get living room and bedroom furniture for our 4 and 6 year old girls. Saleslady wonderful found what we liked and put money down to hold it we asked can they deliver Saturday was told no problem. Our new house closed we went to pay and have it delivered and...
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#1355927
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Bob Mills Furniture - *** poor customer service

*** poor costumer service there customer service sucks there big time
1.3
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#1353702
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Bob Mills Furniture - Terrible quality of material on livingroom sets

Bob Mills Furniture - Terrible quality of material on livingroom sets
Bob Mills Furniture - Terrible quality of material on livingroom sets
We purchased a living room set that started to bubble up on the headrest on both the sofa and the lovedseat, then they started pealing. I have talked to the Lubbock Tx. store and the headquarters in OKC no Luck!!!
1.0
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#1352033
I bought 4 thousad dollar living room set. I called them yo fix ot they vame put agter 5 months and said they fixed had to call again and agsin they never fixed it i called and paid for better cushions. The guy came out put in more exspensive cushions i paid for bit he...
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1.3
#1350344
I WAS A SALESMAN AT OKC STORE WHEN THEY JUST STARTED COMISSION FREE BS. THE PROBLEM, THE SALESPERSON STILL HAS TO MAKE HIS QUOTA, OR HE/SHE GETS FIRED, AND BONUSES ARE HARDER TO GET , HE RAISES BAR , MAKING SALESPERSON DESPERATE AS HE/ SHE TRIES TO MAKE THE NUMBERS, OR...
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Anonymous
Anonymous

How long ago did you work there?

#1328679
Bob Mills Furniture - Poor quality sectional alikened to cheap pressboard assembly
Bought a sectional in November ‘17 and already had replaced the right end recliner as it would not attach to the rest of the couch properly. Over the following months, the recliner started creeking, not closing all the way and began to appear lopsided. Sent an email...
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2.3
#1324814
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Bob Mills Furniture - Unhappy with service all around

Store associate did not give enough information about how to pick up “free” tv and delivery men were unaffective, did not know what they were doing. Panel has fallen out of the back of entertainment center. I am not a happy camper.
2.4
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#1322330
Terrible service. Bought a sofa and a love seat 11 days ago. Delivery date was set for today. NOBODY contacted me or my husband about the delivery time. Yesterday when I called Jason who sold us the set, he said he would check the delivery tomorrow. So I am calling...
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1.1
#1289940
We looked everywhere and were recommended to Bob Mills. Checked it out, had a good salesman. Worked well with us, except for the lack of clear communication on when our furniture would be delivered to our home. So far, love the motion furniture. Was irritated that it...
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2.8
I liked
  • Delivery people
  • Salesman
I didn't like
  • Delivery schedule
  • Customer solution
  • Lack of clear communication
#1273267

Contact Bob Mills Furniture

Mailing Address:
Bob Mills Furniture
6000 Spur 327
Lubbock, Texas 79424
United States
Phone:
(806) 771-6300
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Bob Mills Furniture - Crap quality

Don’t bother buying from them. They screwed up our sectional three time (taking 6 months to finally replace) and tonight, the $2000 exchange replacement/leather upgrade broke. We have had this one 3 months. Spend your money elsewhere.
1.7
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Product
#1253078