Latest review first
Bob Mills Furniture - Terrible management and customer service
They dont want to honor their care/warranty claims. When you call, no one is ever available to speak with you and they NEVER return any calls
Went in to get living room and bedroom furniture for our 4 and 6 year old girls. Saleslady wonderful found what we liked and put money down to hold it we asked can they deliver Saturday was told no problem. Our new house closed we went to pay and have it delivered and...Read more
Bob Mills Furniture - *** poor customer service
*** poor costumer service there customer service sucks there big time
Bob Mills Furniture - Terrible quality of material on livingroom sets
We purchased a living room set that started to bubble up on the headrest on both the sofa and the lovedseat, then they started pealing. I have talked to the Lubbock Tx. store and the headquarters in OKC no Luck!!!
I bought 4 thousad dollar living room set. I called them yo fix ot they vame put agter 5 months and said they fixed had to call again and agsin they never fixed it i called and paid for better cushions. The guy came out put in more exspensive cushions i paid for bit he...Read more
I WAS A SALESMAN AT OKC STORE WHEN THEY JUST STARTED COMISSION FREE BS. THE PROBLEM, THE SALESPERSON STILL HAS TO MAKE HIS QUOTA, OR HE/SHE GETS FIRED, AND BONUSES ARE HARDER TO GET , HE RAISES BAR , MAKING SALESPERSON DESPERATE AS HE/ SHE TRIES TO MAKE THE NUMBERS, OR...Read more
Bought a sectional in November ‘17 and already had replaced the right end recliner as it would not attach to the rest of the couch properly. Over the following months, the recliner started creeking, not closing all the way and began to appear lopsided. Sent an email...Read more
Bob Mills Furniture - Unhappy with service all around
Store associate did not give enough information about how to pick up “free” tv and delivery men were unaffective, did not know what they were doing. Panel has fallen out of the back of entertainment center. I am not a happy camper.
Terrible service. Bought a sofa and a love seat 11 days ago. Delivery date was set for today. NOBODY contacted me or my husband about the delivery time. Yesterday when I called Jason who sold us the set, he said he would check the delivery tomorrow. So I am calling...Read more
We looked everywhere and were recommended to Bob Mills. Checked it out, had a good salesman. Worked well with us, except for the lack of clear communication on when our furniture would be delivered to our home. So far, love the motion furniture. Was irritated that it...Read more
- Delivery people
I didn't like
- Lack of clear communication
- Customer solution
- Delivery schedule
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