filters
state:
Show
city:
Show
product:
Show
Show

Bob Mills Furniture - POOR QUALITY AND POOR SERVICE

Purchase a sectional 8 months ago the cushions are flat and there’s a hole on the chaise. I’ve contacted service, store, & warranty managers No one is willing to help....
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1193187
Bob Mills Furniture purchase - poor quality/no resolution
Bob Mills Furniture purchase - poor quality/no resolution
Bob Mills Furniture purchase - poor quality/no resolution
Bob Mills Furniture purchase - poor quality/no resolution
in the last week I Spent $3300 on a Franklin Duke Power sofa, Franklin Duke recliner, sofa table, Elements Beckett storage bed & night stands. The storage bed was put together very rushed poorly by Bob Mills delivery team which resulted in drawer track breaking on the...
Read more
Anonymous
Taminca Dpann

This is the “WORST” company I’ve ever dealt with, I’ve had my sectional for 8 months the cushions are flat and I have a hole in the Chaise that according to their repair man...

2.5
I liked
  • Salesman
I didn't like
  • Quality of furniture
  • Service after the sale
#1182428
Bought a Flex Steel leather recliner plus the protection plan. The leather was dyed and not sprayed but the color in places started fading from brown to reddish brown. The warranty for the covering had exceeded the one year by just a few days so it wasn't covered by...
Read more
I liked
  • Store and the salespeople
#1180120
We bought a supposed leather sectional from the OKC location. Immediately started having issues with it cracking. We actually spent additional money to upgrade to what we thought was top of the line material. I have called repeatedly and always told I have to pay for...
Read more
1.0
Product
#1148385
Bob Mills Furniture - Bait n switch! False advertising
Bob Mills Furniture - Bait n switch! False advertising
Totally dissatisfied with the lies , false advertising and bait n switch tactics of Bob Mills! Spent half a day visiting with there sales guy selecting over $3400 worth of merchandise being led to believe we would get a $499 value tv thrown in with the deal. SALES...
Read more
Purchased a $7000 mattress with mood base which was another $1000. Told we had 90 nights to try it out. The bed left my husband and I with severe neck and back pain. Long story short: They offer a 90% return policy. In other words, you can exchange the mattress for a...
Read more
1.6
Product
#1124776
I purchased a king size mattress and box springs set and after 5 years I noticed there was a dip in the mattress of my bed so I called bob mills and they told me they would warrant it but I had to have somebody come to my house and take pictures and measure the dept of...
Read more
2.7
I didn't like
  • Service after the sale
#1124583
Show

Bob Mills Furniture - I bought crap furniture

Just sitting here watching my living room furniture fall to ground and how my warranty I purchased was money I wasted.If bob mills had a real warranty they honored or replaced their crap furniture they would be out of business.
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1122647
Very unsatisfied with the couches we got from Bob Mills. From the second week they started falling apart. Staples were coming out the recliners were getting jammed. When we called to get them fixed they took over a month to fix them. And when they finally got fixed...
Read more
1.0
#1121452

Contact Bob Mills Furniture

Mailing Address:
Bob Mills Furniture
6000 Spur 327
Lubbock, TX 79424
Phone:
(806) 771-6300
More
The shopping and deal was good. When it came time for delivery, I told them when we bought it that we would not be at our new house until the afternoon and they said that was fine. I get an automated call saying the delivery would be between 10 & 12. I called the store...
Read more
3.8
#1121380