NOT HAPPY AT ALL!!! First off, we were told by the floor sales manager that the sofa that we wanted had to be custom made.
Total BS. If I had known better about how it was constructed (modular design) we could have bought the whole sectional for less than just the power recline sections and configured it the way we wanted. My mistake on that...fool me once. Then we started having problems with the one side of the power recliner shaking like Mr Toads Wild Ride every time you raise and lower it, and now all of the sections are having issues (we have only had this thing for about 9 months).
To make matters worse, my wife had been trying to contact them for 4 months (since I work long hours and two jobs) to get it repaired and "the person" in charge of that was not there and would never call her back.
I guess I got lucky when I called and actual got hold of someone....but.....the repair people have now just canceled AGAIN on the day of the repair after I had taken the day of from work again. I WILL NOT BE DOING ANY MORE BUSINESS WITH THEM EVER!!!!!
Product or Service Mentioned: Bob Mills Furniture Recling Sofa Repair.
Reason of review: multiple.
I didn't like: Warranty service.