Purchased a $7000 mattress with mood base which was another $1000. Told we had 90 nights to try it out.
The bed left my husband and I with severe neck and back pain. Long story short: They offer a 90% return policy. In other words, you can exchange the mattress for a 90% credit towards a new mattress. So, we got a $6300 credit toward another mattress.
When we get new mattress it MUST be at least $7000. With the 90% credit, we will still have to pay an additional $700 to be rid of the mattress that is causing physical problems. In addition, they take the mattress we currently have and sell it again in their discount section. Simple math: $7000 sales price, $700 minimum to exchange and the current one will be sold again for minimum of $3500.
Total profit for Bob Mills $11,200 on $7000 mattress! Don't purchase from this company!!!!!!
Product or Service Mentioned: Mattress.
Reason of review: Return, Exchange or Cancellation Policy.