bryan w Pbs
map-marker Tulsa, Oklahoma

Customer service

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They have very poor customer service and care more about the store and as a past retail manager they have poor management, need to get some managers with guts. They made $200 dollars to lose a customer and thousands of dollars of future business which I will spend else where. 100% disabled Vietnam Vet.
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Preferred solution: Do not contact! I did not lose much money but Bob Mills lost alot.

User's recommendation: do not buy from Bob Mills Furniture

Melodye N

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Verified Reviewer

Poor customer service

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I ordered furniture from Bob Mills in Waco. I waited more than 6 weeks for it which I agreed to do.

However, when it was delivered only 1 piece was correct. So I had to call and reorder the recliners. I was told I would have to wait for 6 more weeks. What choice did I have at this point?

They then alleged they attempted to deliver it on Thursday. However, I have proof that they were NOT there. I have a Ring camera and an app on my phone showing my exact location and time. When I called I got no recall or assistance.

Now they are telling me I have to wait another week because "i wasn't home" So they cost me 1/2 day of work time and money and now want me to wait to get a time for next week because it's computer generated!! Again going to cost me time and money!!

The Worst furniture buying experience ever. Going to contact the BBB and ensure i pass this information to everyone who listens!!!

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Loss:
$150

Preferred solution: Price reduction

User's recommendation: Never buy from BOB MILLS!!

Missy W Rfe

Does not stand behind warranty

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The salesperson tells lies on the manufacturers warranty, will tell you its covered. Then to find out, labor is not covered after the first year. I will never purchase Thomasville or step into Bob Mills Furniture again. A $3,000 leather reclining sofa, has sagging cushions and back after 3 years of use. Cruddy way to do business.
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Loss:
$3000
Cons:
  • Will not honor warranty

Preferred solution: Deliver product or service ordered

User's recommendation: Go somewhere else

Richard Tif
map-marker Temple, Texas

Horribly constructed furniture and No resolution from customer support

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Bob Mills Furniture - Horribly constructed furniture and No resolution from customer support
Bob Mills Furniture - Horribly constructed furniture and No resolution from customer... - Image 2
Bob Mills Furniture - Horribly constructed furniture and No resolution from customer... - Image 3
We purchased a living room set with a couch, loveseat and three tables. Within first month we noticed the seam on a couch cushion hand completely come apart. A few months later, a leg on the couch detached when sliding the couch to clean underneath. I reattached the leg. This was the first time I saw the poor quality of workmanship under the couch. Recently the same thing happened again, just months outside of the one year warranty. Contacted Bob Mills. They offered no resolution other than me paying one of their technicians to come out and fix the furniture. Needless to say, I declined. Steer clear of Bob Mills. It’s poorly made Chinese furniture with “fancy” American names. Customer support is terrible as well. Invest in good made in the USA furniture that will last for years to come.
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Loss:
$2500
Pros:
  • Friendly sales staff
Cons:
  • Quality of furniture
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

brandy j Afy
map-marker Oklahoma City Southwest, Oklahoma

Couch

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So i was gonna leave a review on your Facebook page but, I understand why people aren't allowed to post on your Facebook page i personally wouldn't allow people to post on mine either especialy if i was aware of the *** warranty department you have to deal with when you go through bob mills. You may not be aware i don't know but its nothing but excuse after excuse and if the tech can come out take a knife to my furniture tell me the problem is a design flaw and he sees it all the time and i should get a call from warranty by the end of the week.

I hear not even three days later damn that was fast i am thinking oh of course its,because they are refusing to approve the claim! I am steaming to stay the least. I even asked after your neck took a knife to my furniture your not gonna fix it oh take a pic i said well your gonna have to fix what you just told me your not going to silence for a good few minutes no we will just fix the damage he did. oh ok he just put a knife in the bottom of my couch and you can hear him cutting fabric and whatever else he cut!!

With that said I will NOT do business with bob mills because of the warranty company associated with them. they are so full of crap and go out of there way not to have to fix the problem if the tech says its a DESIGN flaw that right there SAYS that it could not be from normal wear and tear so pissed off right now and i would rather spend thousands with another company.

Than ever spend another penny with bob mills! sincerely pissed off customer

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Pros:
  • Customer service
  • Friendly sales staff
Cons:
  • Service after the sale
  • Guarantee on products
  • Warranty service
Reason of review:
Warranty issue

Preferred solution: I would like you to fix the problem with my couch if your not able to do so let me swap my couch out i want you to make the situation right your technician with the warranty people is the one that said it was a design flaw thats not a normal wear and tear

Anonymous
map-marker Edmond, Oklahoma

Never buy there!

Bought a $4,000 mattress and was delivered one made in China that is twice as soft as the one I picked at the store.
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brandy j Afy
map-marker Oklahoma City Southwest, Oklahoma

Couch

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i understand why people aren't allowed to post on your Facebook page i wouldn't allow people to post on mine if i was aware of the *** warranty department you have to deal with when you go through bob mills. i am steaming to stay the least and will NOT do business with bob mills because of the warranty company associated with them. they are so full of crap and go out of there way not to have to fix the problem if the tech says its a design flaw that right there is not in way that could be normal wear and tear so pissed off right now and i would rather spend thousands with another company. Than ever spend another penny with bob mills! sincerely pissed off customer
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Pros:
  • Customer service
  • Friendly sales staff
Cons:
  • Warranty
Reason of review:
Warranty issue
Debra B Zqe
map-marker Odessa, Texas

Huge Mistake

I purchased my mattress at Bob Mills in Texas and paid $7,500.00. I had my mattress for 1 1/2 years.

After I slept on it I called my sales person and complained to him about my mattress several times. I had such severe back and hip pain.

I was sleeping on my couch for months and realized this is crazy.

I could no longer sleep on my mattress. So I then called the store and they had me remove all bedding and take photos. Bob Mills declined my claim.

Then they referred me to Kings Down Warranty. While measuring I had five inches in difference through out my mattress. I am a small woman. It was an over rated mattress.

They declined my claim!

I would absolutely love for Bob Mills to take my mattress to their showroom floor and try to sell mattresses while using mine as a demo.

If I would not go to jail I would set my mattress up in front of their store and protest.

I am very disappointed in Bob Mills Furniture.

I will never go there again.

I have read nothing good about their mattresses.

I should have read reviews before I even walked into the store. What a huge name and a disgrace to consumers.

Buyer be AWARE!

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Loss:
$7500
Cons:
  • Warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

David Jzg
map-marker Amarillo, Texas

False advertisement

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Bob Mills on his commercials indicate that their are no shoppers stalkers at Bob Mills Furniture! So what do you call an employee that meets you at the door and follow you throughout the store as you attempt to look. You can’t talk to your wife without being interrupted. I call that a shopper stalker. Next problem the two (2) beds we purchased from Bob Mills came with a 25 year warranty, but since Bob Mills no longer sell that product, we had to go to the manufacturer and they won’t stand behind their products and now we paid over $3000.00 for beds that we can’t sleep in. I’m going on two years sleeping in a recliner.
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Loss:
$3000
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Lacy C Tzf
map-marker Oklahoma City Southwest, Oklahoma

LAIRS , worst experience ever

DO NOT BUY FOR BOB MILLS

They lie about the warranties my couch has peeling and it has only been sat on 2 times in 2 years. I bought the 5 year warranty I dont have kids so so wear and tear I noticed where its peeling it had been patched before and they will not honor the warranty nor try to make it right.

All I wanted was for the peeling part that had been patched before to be repaired. I bought from bob mills before years ago and go messed over but I thought well time and changed and maybe that had to so I thought I would try them again but I was wrong they are still the same lying business. I will never ever buy from them again and I will do everything in my power to make sure I let everyone know what lairs they are.

This furniture store is the worst for customer satisfaction and for the money I spent you would think they would have at least offered to fix my couch. I spent over $5,000 that day.

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Cons:
  • Salesman lied about warranty to get the sale
Reason of review:
Damaged or defective

Preferred solution: I just want it fixed

1 comment
Guest

Still nothing done about it and it's getting worse and the couch still gets no use on it. The couch is defective the making chair is sat on every day and there is nothing wrong with it.

Scott M Tzl
map-marker Bulverde, Texas

Bait and switch almost

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Wasted over 1.5 hrs. trying to buy a England sofa and chair. When we requested pricing for a different, but pretty much the same quality covering, they hit us with an price increase of over $400 on a $599 chair and $700 on an $1199 couch. Absolutely ludicrous increase for what we wanted. Will never even set foot inside their store again.
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Reason of review:
Pricing issue
Featured
Amanda B Rkf
map-marker Temple, Texas

WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE

Bob Mills Furniture - WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE
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Bob Mills Furniture - WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Image 3
Bob Mills Furniture - WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Image 4
Bob Mills Furniture - WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Image 5
Bob Mills Furniture - WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Image 6

This has been the worst purchase of my life!! I'm going to JAG on Ft.

Hood next week to have this company blacklisted for our soldiers so they can be aware of what to expect. It has been months and I still do not have undamaged furniture! They have been to my home 4 times and have exchanged furniture 3 times and still deliver damaged goods every time! I have been promised a refund of the outrageous delivery fee and a discount due to all the work I have been missing to be home for all these deliveries and none of the promises have been met!

$4000 for 2 pieces of furniture and I can't even get a phone call returned and have even been refused by Bob Mills corporate office's new girl "Anna" to be transferred to someone who can help me and hung up on. I've had so many strangers in my home due to this situation and have been nothing short of kind to everyone involved, even tipping nearly everybody from the company. This is definitely the biggest headache I've ever had to deal with. Totally unprofessional and terrible customer service from corporate!

I can't understand why I do not have furniture in my home yet that isn't missing chunks! Delivery people were on drugs the first time they delivered and am catching flack from them because they have to keep coming to my home.

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Loss:
$4000
Reason of review:
Bad quality

Preferred solution: Price reduction

1 comment
Guest

The delivery drivers REEKED of weed when they delivered my bed, too!

James J Cjh
map-marker Temple, Texas

Horrible

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We purchased a $5000.00 mattress from Bob Mills in Temple. We were told we could sleep on it for 90 days, and if not satisfied we could return it. Well turns out, in order to be able to return it, you have to purchase a $299.00 mattress cover. The cover is very slippery, horrible. Turns out, in order to return it under any circumstances, we have to pay $500.00 and would also be out the $299.00 for the mattress cover. If you have kids who sleep in your bed, maybe it is alright, keeps liquids from staining your mattress. But it is not a comfortable thing to sleep on. I would never recommend Bob Mills to anyone. They do NOT stand by their words. Horrible experience.
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Loss:
$5800
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Price reduction

Anonymous

Bad quality and bad customer service

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I purchased 3 pieces of living room furniture in mid February(paid $2000+),this included a Sofamaster Baltic sofa which is very long and heavy. This sofa is beatiful and comfortable but has a weak frame and was poorly built.

We have owned this furniture for about 3 and 1/2 month now and the sofa is starting to droop in the middle,the arm rests make a popping sound when you press down on them(like if they are hollow)and a seam to a seat cushion has come apart(some quality). A new seat cover has been ordered and is expected to arrive in 4-6 weeks.

When we were shopping and speaking to saleman at Bob Mills we explained to saleman that we were looking for quality pieces of furniture that will last several years, and we were told by him that this product brand was high quality and durable with a lifetime frame warranty. Bob Mills now want to come modify and install "extra legs" onto our sofa.

Obviously there is something wrong with this sofa, I shouldn't have to be modifying it so that it doesn't break in half. I called to speak to the saleman, but he no longer works there???

Also, I have requested to speak to Manager at local store 3 times since Saturday(5 days now), and still waiting for call back.

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Ann s Glq
map-marker Oklahoma City Southwest, Oklahoma

Shopper stalkers

Your commercials say NO shopper stalkers. You lied. They hit us before we could get 6 feet into the store. We finally had to ask to be left alone so we could discuss anything. And your Dr Angie was a joke. We decided to go elsewhere.
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Cons:
  • Lack of clear communication
  • How i was treated there
Reason of review:
Shopping experience was terribly uncomfortable

Preferred solution: I don’t need a solution. I just thought you should be aware