Product: Bob Mills Furniture Furniture Set Clear all filters (0 of 15 reviews match)
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Bob Mills Furniture - Very unpleasant experience

Very unsatisfied with the couches we got from Bob Mills. From the second week they started falling apart. Staples were coming out the recliners were getting jammed. When we called to get them fixed they took over a month to fix them. And when they finally got fixed they started falling apart once again. Tried to get them fixed once again and were told that they couldn’t do it. This was a very horrible experience for my family and I.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Bob Mills Furniture Furniture Set
#1121452
I bought a living room set several years ago. Purchased the protection plan. The furniture broke and they were unable to get the parts to fix it. It was replaced under the protection plan. This has happened several times. Each time they recognized it as poor...
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2.0
Product
Bob Mills Furniture Furniture Set
#1049001
Bought living room set over 3000.00 and within 1 year had to have a couch replace a love seat arm repaired which wasn't repaired properly and now the same arm is still broken.. Bob Mills does not honor the 4 yr warranty, they pawn you off to a third party co.. This...
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adminbobmills
adminbobmills
Bob Mills Furniture Verified Representative

I am very sorry you are not having a good experience. The extended protection plan is governed by a third party which is standard for furniture or even cars. However, we expec...

Hillsboro, Texas
Product
Bob Mills Furniture Furniture Set
#897938
Being new to Oklahoma City, my wife and I looked at furniture at three different stores. We were in need of a full living room upgrade for our new house. We chose Bob Mills Furniture because we flat out fell in love with our Flexsteel sofa, loveseat, and recliner. It...
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Anonymous
Anonymous

Yeah let see them laugh when the BBB gets involved, besides you wotk there im pretty sure!

5.0
Product
Bob Mills Furniture Furniture Set
I liked
  • Sales rep
  • Customer service
  • Delivery people
#821065
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Bob Mills Furniture Furniture Set Review

Crappy place. Ordered a bed rm set when they delivered it didnt have matress or box spring. Had to drive to city over and get it . Then our didning room table is not what we wanted. We have called and they say they will fix the issue and 3 weeks later nothing. Its all about sales with these people
Product
Bob Mills Furniture Furniture Set
#800538
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Bob Mills Furniture - Very happy with warranty coverage

Purchased a complete bedroom set from Bob Mills in June 2015. Mattress started sagging and since it has a 10 year warranty I emailed and sent pictures. They answered my email within a few minutes, had me get some more pictures, and within 3-4 emails told me to come pick out a new mattress and they would get it to me free of charge. I realize things happen, so I feel they are responding quickly and making things as simple for me as they can. Very happy with their response time!
5.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
Product
Bob Mills Furniture Furniture Set
#800117
We purchased a set of living room set from bob mills furniture in temple texas we went back to the store four days after we had it complaining how uncomfortable it was and wasn't the same thing that we set on in the store we were told just give it some time we have had...
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1.4
Product
Bob Mills Furniture Furniture Set
#731031
We purchased a living room set in 2013 our living room set was damaged since we purchased a warranty we called and were told that they would replace it. After about two month we call back and found out that the set has been discontinued but we are issued a store...
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Anonymous
Anonymous

I can see your point and had a similar experience with an advertise price that I did not get even though the sign stated the price. Manager didn't even go look just believe t...

Anonymous
Anonymous

Gez your an idot! glad to lose you as a customer. Love Bob

1.2
Product
Bob Mills Furniture Furniture Set
#726348
Waited all fr. for delivery, they showed up with the furniture but no bolts to put it together. They left the furniture which was okay. I called Rockey at the Temple store and asked could we please be early on Sat, since we had already spent all of Fr for delivery. It...
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Product
Bob Mills Furniture Furniture Set
I didn't like
  • Not happy
#649958
The worst customer service ever. I should have gotten the hint when I first bought the furniture, they messed up my delivery and then they never bothered to call on that till I followed up a week later. But I thought that was not a big deal. The problem is after the...
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Anonymous
Anonymous

Bob mills is owned by Mathis brothers

Product
Bob Mills Furniture Furniture Set
#634930