Never buy there! | Bob Mills Furniture in Edmond, Oklahoma

Bought a $4,000 mattress and was delivered one made in China that is twice as soft as the one I picked at the store.
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#1756090 Review #1756090 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set

Bait and switch almost | Bob Mills Furniture in Bulverde, Texas

2.0
Details
Wasted over 1.5 hrs. trying to buy a England sofa and chair. When we requested pricing for a different, but pretty much the same quality covering, they hit us with an price increase of over $400 on a $599 chair and $700 on an $1199 couch. Absolutely ludicrous increase for what we wanted. Will never even set foot inside their store again.
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#1574451 Review #1574451 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Pricing issue
WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Bob Mills Furniture
WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Bob Mills Furniture
WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Bob Mills Furniture
WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Bob Mills Furniture
WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Bob Mills Furniture
WORST PURCHASE EVER, EVEN WORSE CUSTOMER SERVICE - Bob Mills Furniture
This has been the worst purchase of my life!! I'm going to JAG on Ft. Hood next week to have this company blacklisted for our soldiers so they can be aware of what to expect. It has been months and I still do not have undamaged furniture! They have been to my home 4...
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1 comment
Anonymous
#1636811

The delivery drivers REEKED of weed when they delivered my bed, too!

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Review
#1443403 Review #1443403 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Bad quality
Loss
$4000
Preferred solution
Price reduction

Very unpleasant experience | Bob Mills Furniture in Amarillo, Texas

1.0
Details
Very unsatisfied with the couches we got from Bob Mills. From the second week they started falling apart. Staples were coming out the recliners were getting jammed. When we called to get them fixed they took over a month to fix them. And when they finally got fixed they started falling apart once again. Tried to get them fixed once again and were told that they couldn’t do it. This was a very horrible experience for my family and I.
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Review
#1121452 Review #1121452 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Bad quality

Poor quality, poor service | Bob Mills Furniture

2.0
Details
I bought a living room set several years ago. Purchased the protection plan. The furniture broke and they were unable to get the parts to fix it. It was replaced under the protection plan. This has happened several times. Each time they recognized it as poor workmanship and quality. No abuse. After getting the most recent set they refuse to allow me to purchase the protection plan because I have used it in the past. Each time I try to talk to them about it they try to pass the blame to someone else.
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Review
#1049001 Review #1049001 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Warranty issue
Bought living room set over 3000.00 and within 1 year had to have a couch replace a love seat arm repaired which wasn't repaired properly and now the same arm is still broken.. Bob Mills does not honor the 4 yr warranty, they pawn you off to a third party co.. This...
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2 comments
Steffany
#1197597

I am very sorry you are not having a good experience. The extended protection plan is governed by a third party which is standard for furniture or even cars.

However, we expect that our customers to be treated well by them.

If you are having scheduling issues, please call a representative at our Solution Center (405) 947-6500.

Thank you for letting us know about your situation.

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Review
#897938 Review #897938 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Bad quality
5.0
Details
Being new to Oklahoma City, my wife and I looked at furniture at three different stores. We were in need of a full living room upgrade for our new house. We chose Bob Mills Furniture because we flat out fell in love with our Flexsteel sofa, loveseat, and recliner. It...
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1 comment
Anonymous
#1198404

Yeah let see them laugh when the BBB gets involved, besides you wotk there im pretty sure!

Review
#821065 Review #821065 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Pros
  • Quality furniture
  • Delivery people
  • Sales rep
Reason of review
Amazing quality, warranty, and service

Bob Mills Furniture Furniture Set Review

*** place. Ordered a bed rm set when they delivered it didnt have matress or box spring. Had to drive to city over and get it . Then our didning room table is not what we wanted. We have called and they say they will fix the issue and 3 weeks later nothing. Its all about sales with these people
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Review
#800538 Review #800538 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Poor customer service

Very happy with warranty coverage | Bob Mills Furniture in Ottawa, Ontario

5.0
Details
Purchased a complete bedroom set from Bob Mills in June 2015. Mattress started sagging and since it has a 10 year warranty I emailed and sent pictures. They answered my email within a few minutes, had me get some more pictures, and within 3-4 emails told me to come pick out a new mattress and they would get it to me free of charge. I realize things happen, so I feel they are responding quickly and making things as simple for me as they can. Very happy with their response time!
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Review
#800117 Review #800117 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Good customer service

Bob Mills Furniture Reviews

  1. 50 reviews
  2. 26 reviews
  3. 7 reviews
  4. 3 reviews
  5. 3 reviews
Bob Mills Furniture reviews
1.4
Details
We purchased a set of living room set from bob mills furniture in temple texas we went back to the store four days after we had it complaining how uncomfortable it was and wasn't the same thing that we set on in the store we were told just give it some time we have had...
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Review
#731031 Review #731031 is a subjective opinion of poster.
Product
Bob Mills Furniture Furniture Set
Reason of review
Bad quality