Lynn R Qrz

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Defective Power Recliner Sofa

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Bob Mills Furniture - Defective Power Recliner Sofa
Bob Mills Furniture - Defective Power Recliner Sofa - Image 2
Bob Mills Furniture - Defective Power Recliner Sofa - Image 3

The power recliner sofa that we purchased didn't sit well, the cushions were defective. Both bottom cushions leaned to one side after a few months.

(We are not heavy people both are 160 lbs)

They sent a repairman and he ordered new seat cushions. Another few months later and again, the same issue.

The sofa is less than 1 year old, and this is the worst sofa we have ever owned.

I requested service in December and we are still waiting and its February. SMH.

They won't replace the defective sofa that isn't their policy.

We are looking to buy another new sofa now, to replace this piece of junk...

My recommendation: Don't buy from Bob Mills, they don't stand behind their products.

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Loss:
$499
Pros:
  • We are satisfied with our bedroom furniture and end tables
Cons:
  • Wont replace a defective sofa

Preferred solution: Credit towards another sofa or a refund to purchase another sofa elsewhere. We purchased an extended warranty and they are still dragging their feet to remedy the situation. We are out the price of our warranty

User's recommendation: Don't Buy from Bob Mills, they don't stand behind their product

Isabel Z Tlv

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Verified Reviewer

Chair replacement

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Furniture not too quality!!! Repairs were done but quality of the work was poor, Will cause bodily injury if not replaced!
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Loss:
$1200

Preferred solution: Full refund

Tabitha L Jcf

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Verified Reviewer
| map-marker Wichita, Kansas

Got bad mattress and won't exchange or return

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Bought a mattress at bob mills wichita ks. We have been very unhappy because we will wake up in more pain than when we went to bed.

We have tried to get them to abide by their 90 night policy the store manager is refusing to abide by it, and keeps telling us 10% restocking fee. No matter what we do as well as we had some medication in the bedroom that was there and came up missing after the delivery men left and the store manager keeps blowing us off when we bring it up to him.

In retail the customer satisfaction is supposed to be top priority it seems like all this store manager cares about is his pockets and making his bosses this store manager doesn't care about customer satisfaction. I will never ever buy from bob mills again and recommend nobody ever does so you don't get screwed never buy from them

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Loss:
$4000
Pros:
  • Some of the sales people are nice
Cons:
  • Pick and choose which policies they will abide by

Preferred solution: To get the mattress we want

User's recommendation: Never buy from them they are dishonest and do not take care of the customers

1 comment
Guest

Oh my goodness. This is happening to us too , our mattress was almost 5,000 our total bill over 6,000.

Even their own employee said our bed is defective !! I’m to the Point where I will Pay thr 10 % re stocking fee to get this bed out of my home !!!

Homayoun M Nxi

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Fix my W2 ASAP

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They put the wrong name on my W2. I called Thursday and talked to Rosa in corporate.

Katie and Jill in HR told me to not contact them and that they won't reply. They blocked me. I did say fix my name because they put the wrong name and put someone else's name onto my W2. Then they block me because my name isn't John Smith or a name they like.

They are prejudice and blocked me and told me to not message them and that they won't reply because of my name. They still haven't updated my W2. W2 sent to me was under someone else's first name and they expect me to file my taxes under someone else's name. So rude and horrible customer service.

I will place reviews. Will contact gov officials about them. Will go into social media. Will contact BBB and consumer affairs.

Will contact even the owner and others so they know how prejudice Jill and Katie in HR are.

I said correct your error so W2 shows my name but they won't correct it. Horrible

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Cons:
  • Prejudice

Preferred solution: My name put onto my W2 so I can file my taxes ASAP. They blocked me and said they won't reply to me due to my name. They don't like people with my name. They put another person's name onto my W2 and I said correct the mistake they made but they won't.

User's recommendation: Horrible customer service and prejudice staff.

Featured
Tania L Hey

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Verified Reviewer

Warranty

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Bob Mills Furniture - Warranty
Updated by user Sep 06, 2022

Manufacture declined the warranty and will not replace the mattress

Original review Sep 01, 2022
They will not respect your mattress warranty even after you send those photos over and over and clearly shows the bad quality of the mattress that was bought less than 2 yrs. I will not buy any from that store again.

Horrible customer service, theywill not pick up the phone at all and only will respond through emails. If theyre done with you they will block the conversation and you wont be able to email them again ughhh they are garbage
View full review
Loss:
$3

Preferred solution: A replacement of mattress

User's recommendation: Do not buy from here

1 comment
Guest

We are in the same situation!!! !

The Good , The Bad and The Ugly We decided on going to Bob Mills for our mAtress because we have shopped there before , we have other pieces of furniture and have been happy. Our saleswoman was great . Joy. We have bought mattresses before but not a 5,000.00 mattress .

We bought the special cover , we were told we needed it for the warranty on the mattress. We have had our mattress 8 months when we realized why does it feel so lumpy and uncomfortable. We did the turning of the bed at 6 months . I filed a claim on the mattress, sent in pictures .

Initially emails were answered and after multiple unanswered emails. I call and was told oh your claim was denied .wow we didn’t even know. I then requested a service person come out and re take pictures , even with us having warranty , I still had to pay for the service call. So after paying another 59.99 or something like that , I was able to schedule an appt.

The BOB MILLS service person came out, He seemed to be knowledge in this area and he even stated in his own words , Yes he does see , areas where our mattress is defective , it’s like the top half of our bed is defective, he also saw the areas of indentation. He pointed out something that my husband and I weren’t even aware of . The bed is not even level one side is higher than the other . We wanted to be sure nothing happened to our warranty so we had Bob Mills company come and set up our new base and new bed.

He told he was turning in our paperwork and we should hear something within 24-48 hours . My husband got an email from Bob Mills the next day stating our claim was once again denied . Per the manufacturer “ indentions were 1- 1.5 in not 2 inches deep. We can’t even believe nothing can be done about this !!

We will never buy a mattress from Bob Mills again.

8/26/2023 will be 1 year since we bought our mattress and we are so unhappy! And will be sure to discourage anyone from shopping at your store .

ASATHKANI M

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Verified Buyer
|

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Verified Reviewer
| map-marker San Antonio, Texas

Worst products

Bob Mills Furniture - Worst products
Bob Mills Furniture - Worst products - Image 2
Bob Mills Furniture - Worst products - Image 3
Bob Mills Furniture - Worst products - Image 4
Please do not waster your money with Bob Mills. They will treat you nicely till you make the payment and later, deliver all broken / useless products.
View full review
Loss:
$1950
Cons:
  • Cheating customers

Preferred solution: Full refund

User's recommendation: DO NOT BUY in BOB MILLS.

Anonymous
map-marker San Antonio, Texas

Delivered mattress with four holes and entire front side of mattress had drag marks

Bob Mills Furniture - Delivered mattress with four holes and entire front side of mattress had...
Bob Mills Furniture - Delivered mattress with four holes and entire front side of... - Image 2

This Bob Mills in San Antonio has the worst customer service AFTER you have made your purchase especially referring to the so called manager Kyle.

He told me that mattress was an as is mattress when I called and complained but that is a lie that mattress was reduced because that was the last one

they had in that style. He said he could not do anything about it BUT yet my receipt says 20 yr warranty??

I told him so Bob Mills puts nasty mattresses with holes on the show floor??

And why would I ever buy a mattress for 2800.00 with holes? He flat out said we can not take it back or pick it up in other words youre stuck with it! I really feel they have back up damaged mattresses that have been returned in the warehouse they send out for delivery.

I had only had this mattress for 15 minutes and wanted them to have the truck come right back and pick it up.

This is by far the worst experience Ive ever had with a furniture store. My mattress is not even 24 hrs and is considered damaged!

THINK TWICE BEFORE GOING TO BOB MILLS!!

(Could not upload video)

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Pros:
  • Sales reps

User's recommendation: READ REVIEWS!!

Faye v Bgl

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Verified Reviewer
| map-marker Sand Springs, Oklahoma

Never again

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This is second pair of recliners Ive got from Bob Mills. First ones didnt last a year.

They tried repairing them by stuffing cardboard in the chairs. They let us pick out another set this time we got Home Stretch made in USA. These chairs cost $993.99 each in June 18 of 2019. In October me and my husband started feeling a board along our lower back and the chair seat sinking in.

We are not over weight people either. I also purchased the four year warranty this time BUT this problem isnt covered. After going to the store and talking with the manager he said he would cover cost. When service department called me I realize they would only pay for service call no parts or labor.

They was supposed to contact manager in Tulsa to see if he was going to pay for the repairs. After about two weeks of not hearing from them I called and they said they had no record of them talking to me earlier.

So here I am again two Chairs costing a total of $1987.00 and they dont last more than a year and a half. When buying them I thought these chairs would last our lifetime little did I know.

View full review
Loss:
$2000
Cons:
  • Warranty and thinking furniture would be good

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy warranty

sunshine a

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Verified Reviewer
| map-marker Mustang, Oklahoma

Because once You buy their furniture you're screwed

This was the first time I have ever bought brand new furniture. But I bought a 3 piece living room set and I paid 400.00 for insurance.

I bought it in March of 2021 well in July my recliner started making a terrible sqecking noise when I rocked (I mean loud) so I called bob mills and spoke to a woman named Carolyn and she sent someone out on August 6 and he turned the recliner upside down and there where metal shavings down in the carpet (and I am renting the house) and I have tried to get it out but its not working so I will probably have to replace the carpet now ! But back to the story the man said that he will have to replace the intire mechanism because it was metal rubbing against metal and that it would take 3 months to get the mechanism ordered and delivered so I waited until November about the 12 and called Carolyn again and she said that the mechanism was scheduled to be in by the 22 soi waited again and stills nothing by now I was getting very upset and I called Carolyn again the last of December and she said that she understands my frustration and if I could just be patient until the end of January if the mechanism still, wasn't in that she would start working on getting the recliner replaced so I waited again until the end of January and tried to call Carolyn and she had blocked my phone number i meaning tried calling her 3 times a day for almost a week and a half still nothing so I called the Bob Mills that I bought the furniture from and they kept saying that she was on another call and that she would call me right back.

But never did but I called so many times that she had to call me back, because she was getting in trouble for so many calls. And when she finally did call me back she out and out lied about getting me a replacement recliner she said that she didn't tell me that and I was going to have to wait again until the 22 of February because the mechanism is supposed to there then but I kept saying that I paid for the insurance so why isn't this problem solved now its February the 17 SO WHAT EVER YOU DO DON'T BUY ANYTHING FROM BOB MILLSDonDD

View full review
Loss:
$3200

Preferred solution: Full refund

User's recommendation: Never buy anything from bob mills

Anonymous
map-marker Panhandle, Texas

Were looking at an Aireloom mattress. Their mattresses do not cross reference with the manufacturer, Aireloom, mattress collections or names. Not able to look up on Mfg website. Problem!

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If the Aireloom mattresses are built to "their" specifications..... then the credibility of the manufacturer is compromised. Mattress was same thickness, 14", according to printed label, same gauge of wire, 13 3/4, and same number of coils...... king 1052....... yet was $2,000 higher than same spec mattress at store less than a mile west. Was at Amarillo, TX location. I am a congruency freak! Things have to make sense.....
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User's recommendation: Beware!

sharon s Vrc

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Verified Reviewer
| map-marker San Antonio, Texas

We purchase a bedroom set In Sept 2021 and had not yet receive it, today its Jan2022

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I live in San Antonio TX, My husband I purchase a bedroom In Sept 2021.

Today is Jan5/2022, I called the store and ask to speak to the manager I was then place on hold for a while and then was connected to the store manager by the name of Kyle store location 12621. San Antonio TX.

I was treated badly. He began by reprimanding me because I did not want to take a practical, deliver. "I CANNOT GIVE YOU A EXACT DATE I CAN GIVE YOU AN ETA," If your Husband spent 20 years in the army he should know what that is and if you did than you should know." if you don't want wait you can choose another one you might have to pay more money. Or you can take partial.

I said I pay the whole thing I what I purchased.

I told the bed was bought for medical reason my husband is a vet. He did even care.

View full review
Cons:
  • Manager kyle was mean and nasty

Preferred solution: Apology

User's recommendation: He my husband who Is Vet and purchase the bed frame medical reasons want an apology

Colleen G Yab
map-marker Oklahoma City, Oklahoma

Terrible customer service for a warranted item.

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Southern Motion Zero Gravity Recliner

Issues starred immediately. If you try to use the lumbar support or the massage option.

The bags literally push us out of our sitting position. Its like having a boulder in your back! 5Xs they have come out. They keep ordering and changing the frame the bags and it is still not right?

Sometimes the product is just not good? We have another SM recliner its great. We have other members of our family that have them they love them. I have been a regular customer since the 90s.

I have never had any type of complaint. But I just do not understand them digging their heels in and not making sure we feel good about doing business with them again? I had planned on purchasing items this coming weekend and we were going to look there. Not now.

But like I told them. I am retired.

I have time. I will put my chair on a nice cart with a sign and walk around Reno all day for several weeks!

View full review
Loss:
$1300
Pros:
  • Selection sales people have been good
Cons:
  • Shame on bmf for not caring about each and every customer
  • Customer service is robotic because they have to be no empathy
  • Even in ok we have greedy businesses they do not care

Preferred solution: Let the company propose a solution

User's recommendation: Buyer beware. If you don’t this know this already furniture is one of the highest mark ups in retail. So it’s greed not need for Bob Mills and probably all of the furniture stores in the USA!

James A Nev
map-marker Midland, Texas

Broken Funiture

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Replace twice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
View full review
Loss:
$100

Preferred solution: Deliver product or service ordered

Ever M Oqa
map-marker Odessa, Texas

Received wrong furniture and the didn't want help me.

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They gave me a wrong bench and never trying to delivery the right one. I talked many times with the seller and customer service and didn't received help and callbacks. I will never buy on this store.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy on this store

Miles R Mcy

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Verified Reviewer
| map-marker San Antonio, Texas

Waiting 7 months for part under warranty!

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Bought power sofa in Aug 20, went out Jan 21. Still waiting for motor!!! At what point do you just replace it?
View full review
Cons:
  • Warranty

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy if warranty important to you!

1 comment
Guest

NEVER I guess?

Vickie F

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Verified Reviewer
| map-marker Weatherford, Oklahoma

Power recliner repair

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I called the middle of January because my power recliner had stopped working. It was stuck in the reclined position. February 12 my chair was picked up and I still do not have it back. After the service person determined it was the motor, they brought the chair back to me (85 miles one way) until the motor came in and then they came and picked it up again. That was April 2. Have not heard from them since and my calls have not been returned. My son bought a room full of bedroom furniture and living room furniture at the same time I got my chair and he is very upset about this. The order is under his name, Kevin Fergason, Phone # 580-445-****.
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