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1.9 Based on 40 reviews
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  • Customers like
    • Sales rep 4
    • Sales reps 3
    • Pricing 2
  • Customers don't like
    • Customer solution 9
    • Cheat its consumer 5
    • Warranty service 5
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i purchased a over $2000 leather sectional from Bob Mills and they told us to buy the warranty which i did now they want honor it even hung phone up on me and lied about the warranty I have a copy of the warranty it is good for 5 years and was bought in 2013 cant understand why they want honor it. Was not a big ticket item that broke. I is the principle of the thing. Sold me the warranty in good faith i bought it but now they want honor it even... Read more

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We went to Bob Mills and went thru their "high end" mattress and pillow selector. They recommended a $189 pillow for my wife. We bought it, took it home and she hated it. Took it back the next day and they said,,"I'm sorry, we can't give refunds on pillows". I told them that they recommended it whole heartedly! They lied. I will never, ever go back there or recommend them to anyone!!! I have bought pillows at Penney's, WalMart, Sam's,... Read more

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I was told that I would receive 36 months 0 interest financing. I set my payments up on automatic pay with my bank and after paying faithfully for the past year, I opened one of my statements and found that the financing was implemented for only 12 months and when I called to get the issue resolved was first told that they would fix it and then told the next day that there isn't anything they can do to fix it....They made the error, but I'm the... Read more

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*** products. I initially received a dresser that wouldn't stay closed, and it was immediately sent back with the delivery men. The new one took weeks to arrive. I have a large crack in the paint on my dresser mirror, that is pretty visible. I called to get it replaced since it's only 5 months old, and they want me to use my protection plan, and have said that it may not be covered under the warranty. I will never shop at bob mills again. They... Read more

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Poorly built, will not last more than a few months longer than warranty. When you call for repairs they come patch it and you have 2 days warranty. If no complaint its on you to pay $75 again and do it again. Poorly Made with presswood undersized pine, glue, couple of dowel pin screws and thin metal straps. Metal straps break first then seat box pulls apart and wood breaks. Also a few staples. Claimed to be rated for 500 pounds might work for... Read more

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I had purchased a love seat and recliner from Bob Mills. I was planning on moving and I was wanting new furniture, so I went to Bob Mills. My family and myself had bought from them and had been fairly happy. Well I ended up not moving and I didn't need the furniture. When I originally went in and they had to order it which was fine. I ended up financing it with their in house finance company. Finally on September 21,2016 they called me and told... Read more

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NOT HAPPY AT ALL!!! First off, we were told by the floor sales manager that the sofa that we wanted had to be custom made. Total BS. If I had known better about how it was constructed (modular design) we could have bought the whole sectional for less than just the power recline sections and configured it the way we wanted. My mistake on that...fool me once. Then we started having problems with the one side of the power recliner shaking like Mr... Read more

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I went into the Bob Mills store here in Lubbock and was shocked by the sales person's attitude. He was surly. I told him this was my first time in the store and wanted to look around. He was mad that I wasn't looking at what he wanted to sell me. I explained that I didn't need high dollar furniture at this time and it really upset him and he didn't bother to hide his hostility. He offered to sell me a set and at the end of the year when I was... Read more

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Very bad quality. We purchased leather reclining sofa 3,2 and single seater 3 years back for almost 3.5k and purchased furniture protection plan. It has developed few tears and has faded spots. We immediately contacted bob mills and furniture protection plan people and after sending pics they did not do anything. They did not have courtesy to call back. When I called them they declined our claim. I think it is all fraud and scam to buy furniture... Read more

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Ordered a couch, received it broken, have had it serviced twice, well guess what broken again, called 3 times spoke with what they call themselves supervisors and nobody has called us back!!! Yes and our name is mispelled as well, DO NOT go to Bob Mills!!!! Next stop BBB!!!!! And social media!!!!! Read more

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